Submit a Complaint

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To submit a Utility or Transportation complaint, please complete the online form.  After successfully submitting your complaint, you will receive an email to the email address entered on the form and one of our analyst will contact you.

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Before continuing...

  1. You must attempt to resolve the problem directly with the utility.
  2. You must be the account holder or legal representative.
  3. Have your billing statement and other relevant documents handy.
  4. When calling, arrange to be available for 2-3 hours after you call, (although it may not take that long for us to contact you).

Please Note...

Complaints about your municipal utility systems (ex. Town of... City of... or County), please contact your local government (Mayor, City Manager or District Representative) or State Legislature.

Complaints about your broadband, internet, bundled package plans, cable or satellite television providers, wireless or propane providers can be addressed to the NC Attorney General's Office by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. You can also email your complaint to the NC Attorney General's office by emailing consumer@ncdoj.gov.

Complaints about electric membership corporations or telephone membership corporations should be addressed to the Rural Electrification Authority at 919-814-4696.

2. Please choose your form:

Public Staff North Carolina Utilities Commission

Utility complaint form

If your services are in danger of disconnection, please call 1-866-380-9816 for immediate assistance, Monday through Friday, from 8:00 a.m. to 5:00 p.m, excluding North Carolina State Holiday's or email us at consumer.services@psncuc.gov.

Please select an Industry:

For Company Name, please select from the following.  If unsure or the Company is not listed, please select Unknown/Need More Info.

Please select an Electric Company:
Dominion Energy North Carolina
Duke Energy Carolinas, LLC
Duke Energy Progress, LLC
New River Light and Power Company
Western Carolina University Power
Please select a Gas Company:
Cardinal Pipeline Company, LLC
Frontier Natural Gas Company
Toccoa Natural Gas
Public Services Company of NC, Inc. d/b/a Enbridge Gas NC
Piedmont Natural Gas Company, Inc.
Please select a Water Company:
AQUA North Carolina, Inc., f/k/a Heater Utilities
Currituck Water and Sewer, LLC
Carolina Water Service, Inc. of North Carolina
Old North State Water Company, Inc.
Pluris Hampstead, LLC
Red Bird Utility Operating Company, LLC, d/b/a Red Bird Water
Please select a Telephone Company:
AT&T Corp.
Barnardsville Telephone Company
Brightspeed of North Carolina, LLC
Brightspeed of Eastern NC and Brightspeed of Central NC

For Complaint Type, please select from the following.  If unsure, please select Unknown/Need More Info.

Complaint Type:
Billing Related Issues
Customer Service Related Issues
Environmental Related Concerns
Problems with Meters
Concerns with Power Reliability
Concerns with Rates
Any Service Related Issues
Switching a utility service to a new provider without consent
For anything not listed above, please select this option
Is Your Mailing Address Different from the Service Address?

If your mailing address is different from the service address please select Yes and enter it below

Please provide a description of your complaint, the company's response and any additional comments you have.

Public Staff North Carolina Utilities Commission

Transportation complaint form

For immediate assistance, please call 1-866-380-9816 Monday through Friday, from 8:00 a.m. to 5:00 p.m, excluding North Carolina State Holiday's or email us at transportation@psncuc.gov.

Please select the moving documents from the list below that you will be providing to our office (choose all that apply)

Before continuing...

  1. You must attempt to resolve the problem directly with the utility.
  2. You must be the account holder or legal representative.
  3. Have your billing statement and other relevant documents handy.
  4. When calling, arrange to be available for 2-3 hours after you call, (although it may not take that long for us to contact you).