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To provide customers with effective, independent representation based on technical and professional expertise on all issues before the North Carolina Utilities Commission

To help resolve conflicts between utilities and their customers through investigation, mediation, and education

To fairly and efficiently exercise formal and informal audit and advocacy functions to ensure safe and reliable utility service at reasonable rates

To ensure that customer interests are represented in the development and application of public policy by serving as a resource to the North Carolina Utilities Commission, government agencies, Governor’s Office and the North Carolina General Assembly