Consumer Services Division

Contact us with Utility Company Complaints Toll-free at 866-380-9816 or 919-733-9277

You can also submit a complaint online by clicking Submit a Complaint

Complaints about municipal utility systems (Town of... City of... or County), please contact your local government (Mayor, City Manager or District Representative) or State Legislature.

Complaints about broadband, internet providers, bundled package plans, cable or satellite television providers, wireless phone providers, or propane providers can be addressed to the NC Attorney General's Office by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. You can also email your complaint to the NC Attorney General's office by emailing consumer@ncdoj.gov.

Complaints about electric membership corporations or telephone membership corporations should be addressed to the Rural Electrification Authority at 919-814-4696.

The Consumer Services Division can be reached Toll-Free at 866-380-9816, locally at 919-733-9277 or by emailing Consumer.Services@psncuc.nc.gov.

Are you planning a project that requires digging?  If so, please contact "North Carolina 811" at 800-632-4949 or Dial 811 before starting your project.  This helps eliminate and reduce the disruption of critical utilities such as fiber optic systems, gas, water and electrical systems.  You can also visit their website at https://nc811.org

How We Can Help Utility Consumers

We can investigate your complaints against utility companies and help you to resolve them. 

Complaints may involve payment arrangements, billing disputes, deposits, service quality, unauthorized changes in communication services (such as "slamming), unauthorized charges for communications services (called "cramming"), and more.

If you are being threatened with disconnection, we can help with that too.

We cannot assist with ...

We don't have any jurisdiction over municipal utility systems, broadband and internet providers, cable or satellite television providers, or wireless phone providers or propane. Complaints about them can be addressed to the NC Attorney General's Office, or by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. You can also email your complaint to the NC Attorney General's office by emailing consumer@ncdoj.gov.

We also do not have jurisdiction over electric membership corporations or telephone membership corporations. These complaints should be addressed to the Rural Electrification Authority at 919-814-4696

Frequently Asked Questions about Complaints