Consumer Services Division

Contact us with Utility Company Complaints Toll-free at Toll-Free 866-380-9816 or 919-733-9277

You can also submit a complaint online by clicking Submit a Complaint.

Complaints about municipal utility systems (Town of... City of... or County), please contact your local government (Mayor, City Manager or District Representative) or State Legislature.

For propane, broadband, internet, cable or satellite television providers, or wireless phone providers, you can direct complaints to the NC Attorney General's Office at https://ncdoj.gov/file-a-complaint/consumer-complaint/ or by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. You can also email your complaint to the NC Attorney General's office by emailing consumer@ncdoj.gov. Please be aware that the AG’s office does not have jurisdiction over all complaint types and, like the Public Staff, does not have jurisdiction over any municipal utility systems.

Complaints about electric membership corporations or telephone membership corporations should be addressed to the Rural Electrification Authority at 919-814-4696.

The Consumer Services Division can be reached at 919-733-9277 or Toll-Free at 866-380-9816 or by emailing Consumer.Services@psncuc.gov.

Are you planning a project that requires digging? If so, please contact "North Carolina 811" at 800-632-4949 or Dial 811 before starting your project. This helps eliminate and reduce the disruption of critical utilities such as fiber optic systems, gas, water and electrical systems. You can also visit their website at https://nc811.org.

How we can help utility consumers...

We can investigate your complaints against utility companies and help you to resolve them. Complaints may involve payment arrangements, billing disputes, deposits, service quality, unauthorized changes in communication services (such as "slamming), unauthorized charges for communications services (called "cramming"), and more. If you are being threatened with disconnection, we can help with that too.

We cannot assist with...

We don't have any jurisdiction over municipal utility systems. You should contact your municipal utility or your local government for assistance. For propane, broadband, internet, cable or satellite television providers, or wireless phone providers, you can direct complaints to the NC Attorney General's Office at https://ncdoj.gov/file-a-complaint/consumer-complaint/ or by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. Please be aware that the AG’s office does not have jurisdiction over all complaint types and, like the Public Staff, does not have jurisdiction over any municipal utility systems. We also do not have jurisdiction over electric membership corporations or telephone membership corporations. These complaints should be addressed to the Rural Electrification Authority at 919-814-4696.