Energy Division

If you have a complaint regarding your electric service or natural gas service, please contact the Public Staff’s Consumer Services Division at 866-380-9816 or

The Energy Division is responsible for fulfilling the Public Staff’s legislative mandate by providing analytical and technical engineering expertise on a wide range of electric and natural gas utility issues.  It is comprised of two sections: Electric and Natural Gas.  These two sections make recommendations to the North Carolina Utilities Commission regarding the operations and rates of regulated electric and natural gas utilities in North Carolina.

The Energy Division can be reached at 919-733-2267 or