About Us

The Public Staff is an independent agency created in 1977 by legislation in General Statute 62-15 to review, investigate, and make appropriate recommendations to the North Carolina Utilities Commission with respect to the reasonableness of rates charged and adequacy of service provided by any public utility and with respect to the consistency with the public policy of assuring an energy supply adequate to protect the public health and safety. The Public Staff intervenes on behalf of the using and consuming public in all Commission proceedings affecting rates or service. The Public Staff also:

  • Petitions the Commission to initiate proceedings when in the public interest;
  • Intervenes in all certificate applications and assist the Commission in analysis;
  • Makes recommendations to the Commission with respect to standards, regulations, or practices;
  • Investigates formal and informal complaints affecting the using and consuming public;
  • Intervenes in all proceedings for franchise transfers, mergers, and consolidations of public utilities; and,
  • Reviews, investigates, and recommends action to the Commission regarding affiliate contracts.

Our Mission

  • To provide customers with effective, independent representation based on technical and professional expertise on all issues before the North Carolina Utilities Commission.
  • To fairly and efficiently exercise formal and informal audit and advocacy functions to ensure safe and reliable utility service at reasonable rates.
  • To ensure that customer interests are represented in the development and application of public policy by serving as a resource to the North Carolina Utilities Commission, government agencies, Governor’s Office and the North Carolina General Assembly.
  • To help resolve conflicts between utilities and their customers through investigation, mediation, and education.

Contact Us

Division

Telephone 

E-mail

Consumer Services 

(919) 733-9277
or Toll-Free
(866) 380-9816 

consumer.services@psncuc.nc.gov 

Executive Director 

(919) 733-2435 

executivedirector@psncuc.nc.gov 

Accounting 

(919) 733-4279 

accounting@psncuc.nc.gov 

Communications 

(919) 733-2810 

communications@psncuc.nc.gov 

Economic Research 

(919) 733-2902 

economics@psncuc.nc.gov 

Electric 

(919) 733-2267 

electric@psncuc.nc.gov 

Legal 

(919) 733-6110 

legal@psncuc.nc.gov 

Natural Gas 

(919) 733-4326 

gas@psncuc.nc.gov 

Transportation 

(919) 733-7766 

transportation@psncuc.nc.gov 

Water 

(919) 733-5610 

water@psncuc.nc.gov 

Executive Director

Christopher J. Ayers

Christopher J. Ayers has served as Executive Director of the North Carolina Utilities Commission Public Staff since July 1, 2013. 

Mr. Ayers is a native of Rutherford County, North Carolina. He graduated magna cum laude from Duke University in 1999 and received his Juris Doctor with Honors from the University of North Carolina at Chapel Hill in 2002.  Mr. Ayers served as a law clerk to the Honorable Linda McGee with the North Carolina Court of Appeals from August 2002 to August 2003.  From August 2003 to June 2009, he practiced law in Raleigh, North Carolina with the law firm of Hunton & Williams LLP.  Mr. Ayers joined the law firm of Poyner Spruill LLP in Raleigh as a partner in June 2009 where he practiced law until July 2013.  His primary areas of practice were utilities regulation, environmental, zoning and land use and administrative law.  He served a two-year term on the Environmental Management Commission from July 2011 through June 2013.  Mr. Ayers currently serves on the Executive Committee for the National Association of State Utility Consumer Advocates. 

 

Mr. Ayers is active in church, community and civic affairs and currently serves on the Board of Directors of the State Employees Credit Union.  Mr. Ayers has served previously as President of the North Carolina 4-H Alumni and Friends Association, President and Chairman of the Board of the North Carolina 4-H Honor Club, board member of the North Carolina 4-H Development Fund, Inc. and President of Global Hope India, Inc.  He received Triangle Business Journal's 40 Under 40 Leadership Award in 2012 and the 4-H Young Alumni Award in 2005.  Mr. Ayers is married to Rebecca Keel Ayers and they reside in Wake County.

Parking

The Public Staff is located on the fifth floor of the Dobbs Building on North Salisbury Street. Office hours are 8:00 am until 5:00 pm Monday through Friday, except for state holidays.

The Dobbs Building is located at the north end of the Downtown State Government Complex on North Salisbury Street. Public access is via the Dobbs Building Lobby Entrance on the east side of the building facing the grassy mall area. All visitors are required to check in at the Dobbs Building Security Desk located at this entrance.

For additional parking information and a map of downtown, please go to the Department of Administration Visitor Parking website. The closest visitor lot to the Dobbs Building is Visitor Lot #2.

Map for Visitor Parking