Consumer Services Division
Contact us with Utility Company Complaints Toll-free at 866-380-9816 or 919-733-9277
You can also submit a complaint online by clicking Submit a Complaint.
Complaints about municipal utility systems (Town of... City of... or County), please contact your local government (Mayor, City Manager or District Representative) or State Legislature.
Complaints about broadband, internet providers, bundled package plans, cable or satellite television providers, wireless phone providers, or propane providers can be addressed to the NC Attorney General's Office by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. You can also email your complaint to the NC Attorney General's office by emailing email@example.com.
Complaints about electric membership corporations or telephone membership corporations should be addressed to the Rural Electrification Authority at 919-814-4696.
The Consumer Services Division can be reached Toll-Free at 866-380-9816, locally at 919-733-9277 or by emailing Consumer.Services@psncuc.nc.gov.