Duke Energy Carolinas For service outages please visit their website or call them at 800-769-3766. Power outage data is reported automatically from the utility approximately every 30 minutes. News and Updates... April 7, 2021 - Order Granting Partial Duke Energy Carolina's Rate Increase Case Docket E-7 Sub 1214 Order Scheduling Hearings Order postponing hearing and addressing procedural matters Customer Statements