NCUC Public Staff Complaint Form

Submitted by digital-admin on Tue, 10/08/2019 - 16:33

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Before You Call or Submit a Complaint Form

You must attempt to resolve the problem directly with the utility.
You must be the account holder or legal representative.
Have your billing statement and other relevant documents handy.
When calling, arrange to be available for 2-3 hours after you call,
(although it may not take that long for us to contact you).

Please Note...

Complaints about municipal utility systems (Town of... City of... or County), please contact your local government (Mayor, City Manager or District Representative) or State Legislature.

Complaints about broadband, internet providers, bundled package plans, cable or satellite television providers, wireless phone providers, or propane providers can be addressed to the NC Attorney General's Office by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. You can also email your complaint to the NC Attorney General's office by emailing consumer@ncdoj.gov.

Complaints about electric membership corporations or telephone membership corporations should be addressed to the Rural Electrification Authority at 919-814-4696.

NORTH CAROLINA UTILITIES COMMISSION - PUBLIC STAFF

Utility, Slamming, and Transportation complaint forms

1. Have you contacted the company?

2. Please choose your form:

Utility (electric, water, telephone, natural gas)

Slamming (unauthorized switching of your local or long distance phone carrier)

Transportation (Moving Company, Ferry or Bus)

North Carolina Utilities Commission Utility Complaint Form

**If your services are in danger of disconnection, please call (919) 733-9277 or (866) 380-9816 for immediate assistance, Monday through Friday, 8:00 a.m. to 5:00 p.m.**

Date:

Industry:

Utility Company Name:

Name Appearing on Billing Statement:

Are you authorized on the account?

Name of Complainant:

Service Address

Service Address 2

Service Address City/Town

Service Address State/Province

Service Address ZIP/Postal Code

Service Address County

If your mailing address if different from the service address, please include it below

*** Mailing Address

*** Mailing Address 2

*** Mailing Address City/Town

*** Mailing Address State/Province

*** Mailing Address ZIP/Postal Code

Primary Phone #:

Secondary Phone #:

Email Address:

If telephone company, list phone number experiencing problem:

Description of your complaint:

Company's response to complaint:

Desired resolution:

Additional comments:

North Carolina Utilities Commission Slamming Complaint Form

(Slamming is the unauthorized switching of your local or long distance telephone service.)

Please Note: Copies of any documents pertaining to this allegation should be emailed (preferred) or mailed to the Public Staff section of the NCUC (see bottom of form). Please include your name and the date of this form.

Date:

Account Type:

Contact name (as it appears on the statement):

Business Name

Street Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Daytime Phone:

After hours phone:

Email Address:

Type of service converted:

Name of your authorized phone company (local):

Phone number that was slammed:

Date service was switched:

Name of your authorized phone company (long distance):

Phone number that was slammed:

Date service was switched:

Statement of Facts:

A complete statement of the facts including whether or not you have paid any of the disputed charges and the specific relief that you want.

Consumer Services Division
4326 Mail Service Center
Raleigh, NC 27699-4326

consumer.services@psncuc.nc.gov

Phone: 919-733-9277
Toll Free: 866-380-9816
Fax: 919-733-4744

North Carolina Utilities Commission Moving Companies
Complaint Form

Date:

Name of Complainant:

Name of Shipper/Company (if different):

Name of Moving Company:

Name of Company Rep familiar with situation:

City moved from:

City moved to:

Primary Contact Number:

Second contact number:

Email Address

Please select the moving documents from the list below that you will be providing to our office (choose all that apply)

Bill of Lading

Addendum to the Uniform Household Goods Bill of Lading Estimated

Cost of Services Form (if you received a written estimate)

Emails or other correspondence with moving company representatives

Company's response to complaint:

Desired resolution:

Additional comments:

North Carolina Utilities Commission
Public Staff - Consumer Services Division
4326 Mail Service Center
Raleigh, NC 27699-4326
Fax: 919-733-4744

transportation@psncuc.nc.gov

Stop Here

Contact the company and gather any documents that may be required before submitting this form online.

Customer Service Numbers for Utility Companies

Before You Call or Submit a Complaint Form

Please Note...

NORTH CAROLINA UTILITIES COMMISSION - PUBLIC STAFF

Utility, Slamming, and Transportation complaint forms

North Carolina Utilities Commission Utility Complaint Form

North Carolina Utilities Commission Slamming Complaint Form

North Carolina Utilities Commission Moving Companies Complaint Form

Stop Here

Contact the company and gather any documents that may be required before submitting this form online.

North Carolina Utilities Commission Moving Companies
Complaint Form