NCUC Public Staff Complaint Form

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Before You Call or Submit a Complaint Form

  • You must attempt to resolve the problem directly with the utility.
  • You must be the account holder or legal representative. 
  • Have your billing statement and other relevant documents handy.
  • When calling, arrange to be available for 2-3 hours after you call,
    (although it may not take that long for us to contact you).

Please Note...

Complaints about municipal utility systems (Town of... City of... or County), please contact your local government (Mayor, City Manager or District Representative) or State Legislature.

Complaints about broadband, internet providers, bundled package plans, cable or satellite television providers, wireless phone providers, or propane providers can be addressed to the NC Attorney General's Office by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. You can also email your complaint to the NC Attorney General's office by emailing

Complaints about electric membership corporations or telephone membership corporations should be addressed to the Rural Electrification Authority at 919-814-4696.



Utility, Slamming, and Transportation complaint forms

2. Please choose your form:
Utility Fieldset

North Carolina Utilities Commission Utility Complaint Form

**If your services are in danger of disconnection, please call (919) 733-9277 or (866) 380-9816 for immediate assistance, Monday through Friday, 8:00 a.m. to 5:00 p.m.**

Service Address
If your mailing address if different from the service address, please include it below
Slamming Fieldset

North Carolina Utilities Commission Slamming Complaint Form

(Slamming is the unauthorized switching of your local or long distance telephone service.)

Please Note:  Copies of any documents pertaining to this allegation should be emailed (preferred) or mailed to the Public Staff section of the NCUC (see bottom of form).  Please include your name and the date of this form.

Slamming address
long distance

A complete statement of the facts including whether or not you have paid any of the disputed charges and the specific relief that you want.

Consumer Services Division
4326 Mail Service Center
Raleigh, NC 27699-4326

Phone:  919-733-9277
Toll Free:  866-380-9816
Fax:  919-733-4744

Transportation Fieldset

North Carolina Utilities Commission Moving Companies
Complaint Form

Please select the moving documents from the list below that you will be providing to our office (choose all that apply)

North Carolina Utilities Commission
Public Staff - Consumer Services Division
4326 Mail Service Center
Raleigh, NC 27699-4326
Fax:  919-733-4744

Stop Here

Contact the company and gather any documents that may be required before submitting this form online.