NCUC Public Staff Complaint Form Submitted by digital-admin on Tue, 10/08/2019 - 16:33 Indicates required field Before You Call or Submit a Complaint Form You must attempt to resolve the problem directly with the utility. You must be the account holder or legal representative. Have your billing statement and other relevant documents handy. When calling, arrange to be available for 2-3 hours after you call, (although it may not take that long for us to contact you). Please Note... Complaints about municipal utility systems (Town of... City of... or County), please contact your local government (Mayor, City Manager or District Representative) or State Legislature. Complaints about broadband, internet providers, bundled package plans, cable or satellite television providers, wireless phone providers, or propane providers can be addressed to the NC Attorney General's Office by dialing 1-877-5-NO-SCAM (1-877-566-7226) or 919-716-6000. You can also email your complaint to the NC Attorney General's office by emailing consumer@ncdoj.gov. Complaints about electric membership corporations or telephone membership corporations should be addressed to the Rural Electrification Authority at 919-814-4696. NORTH CAROLINA UTILITIES COMMISSION - PUBLIC STAFF Utility, Slamming, and Transportation complaint forms 1. Have you contacted the company? - Select -YesNo 2. Please choose your form: Utility (Electric, Gas, Water or Telephone) Transportation (Moving Company, Ferry or Bus) Utility Fieldset North Carolina Utilities Commission Utility Complaint Form**If your services are in danger of disconnection, please call (866) 380-9816 for immediate assistance, Monday through Friday, 8:00 a.m. to 5:00 p.m.** Please select an Industry: Electric Gas Water Telephone Other Unknown/Need More Info For Company Name, please select from the following. If unsure or the Company is not listed, please select Unknown/Need More Info. Please select an Electric Company: Dominion Energy of NC=DENC Dominion Energy North Carolina Duke Energy Carolinas Duke Energy Carolinas, LLC Duke Energy Progress Duke Energy Progress, LLC New River New River Light and Power Company Unknown/Need More Info W Carolina University Western Carolina University Please select a Gas Company: Cardinal Gas Cardinal Pipeline Company, LLC Frontier Gas Frontier Natural Gas Company Unknown/Need More Info TOCCOA Natural Gas TOCCOA Natural Gas Public Services Public Services Company of NC, Inc. d/b/a Enbridge Gas NC Piedmont Natural Piedmont Natural Gas Company, Inc. Please select a Water Company: Aqua AQUA North Carolina, Inc., f/k/a Heater Utilities Currituck Water and Sewer Currituck Water and Sewer, LLC C W S Carolina Water Service, Inc. of North Carolina Old North State Water Company Old North State Water Company, Inc. Unknown/Need More Info Pluris Pluris Hampstead, LLC Red Bird Utilities Water Company Red Bird Utility Operating Company, LLC, d/b/a Red Bird Water Please select a Telephone Company: AT&T AT&T Corp. Barnardsville Barnardsville Telephone Company Brightspeed Brightspeed of North Carolina, LLC Unknown/Need More Info Brightspeed (formally Centry Link) Brightspeed of Eastern NC and Brightspeed of Central NC For Complaint Type, please select from the following. If unsure, please select Unknown/Need More Info. Complaint Type: Billing Billing Related Issues Customer Customer Service Related Issues Environmental Environmental Related Concerns Meter Problems with Meters Power Reliability Concerns with Power Reliability Rates Concerns with Rates Service Any Service Related Issues Slamming Switching a utility service to a new provider without consent Unknown/Need More Info For anything not listed above, please select this option Name of Complainant: Service Address: Service Address Service City: Service City Service Zip Code: Service ZIP Code If your mailing address is different from your service address, please include this information below Mailing Address: *** Mailing Address City: *** Mailing Address City/Town State: *** Mailing Address State/Province - None -AlabamaAlaskaAmerican SamoaArizonaArkansasArmed Forces (Canada, Europe, Africa, or Middle East)Armed Forces AmericasArmed Forces PacificCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFederated States of MicronesiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming Zip Code: *** Mailing Address ZIP/Postal Code Primary Phone Number: Alternate Phone Number: Email Address: Please provide a description of your complaint, the company's response and any additional comments you have. Description of your complaint: Transportation Fieldset North Carolina Utilities Commission Moving Companies Complaint Form Date: Name of Complainant: Name of Shipper/Company (if different): Name of Moving Company: Name of Company Rep familiar with situation: City moved from: City moved to: Primary Contact Number: Second contact number: Email Address Please select the moving documents from the list below that you will be providing to our office (choose all that apply) Bill of Lading Addendum to the Uniform Household Goods Bill of Lading Estimated Cost of Services Form (if you received a written estimate) Emails or other correspondence with moving company representatives Company's response to complaint: Desired resolution: Additional comments: North Carolina Utilities CommissionPublic Staff - Consumer Services Division4326 Mail Service CenterRaleigh, NC 27699-4326Fax: 919-733-9565 or 919-715-6704transportation@psncuc.gov Stop Here Contact the company and gather any documents that may be required before submitting this form online. Customer Service Numbers for Utility Companies