What We Do
The Transportation Division represents the public in matters brought before the Utilities Commission involving regulated motor carriers of household goods as well as privately owned and operated ferry boat services. Carriers that transport household goods for compensation over the public highways within North Carolina fall under the Utilities Commission's jurisdiction. Ferry boats and certain bus services must file and maintain the rates and terms of service for their operations.
All certificated transportation companies file annual reports with the Transportation Division for review and approval. In addition, the Division conducts audits of household goods carriers to ensure proper use of forms and compliance with provisions in the Maximum Rate Tariff that governs the transportation of household goods within the State. The Division also performs training seminars for household goods carriers.
The Transportation Division investigates complaints regarding the transportation of household goods by both certified and uncertified household goods carriers and often acts as a mediator between consumers and carriers when disputes arise over rates or service. Use the on-line form for submitting a complaint. Please note that remedies available from the Utilities Commission do not include the award of monetary damages. Consumers who need additional information about how to pursue a complaint or plan a move can contact the Transportation Division for assistance. Useful information is also available on the Utilities Commission website about the Transportation Industry.
Resources for Consumers
- Moving 101- A Consumer's Guide
- List of Certified HHG Carriers
- Better Business Bureau
- Household Goods (HHG) Complaint Form
- Maximum Rate Tariff (MRT)
- Moving PSA
Interstate Resources for Consumers
MRT Training Seminar